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Terms of Use

Terms of Use

(effective February 7, 2019)


This website,, is provided by Primo Water Corporation (“Primo”) and its subsidiaries and affiliates (collectively, “we” and “our”). PLEASE READ THESE TERMS OF USE BEFORE USING OR ACCESSING ANY PORTION OF THIS WEBSITE.  These Terms of use and our Privacy Policy, accessible here govern your use of this site. If you do not agree to abide by these Terms of Use and Privacy Policy, do not use this site. Primo owns and operates this site and its content, including all copyrights and other intellectual property rights. This content is made available to you only for your personal, non-commercial use. PRIMO and other related trademarks and logos are proprietary trademarks of Primo. You may not use these trademarks and logos without Primo’s prior written permission. You may not use this site or its content for any unlawful purpose.

Privacy Policy, Personal Information

Primo is committed to protecting your privacy when you visit or use this site. When you visit or use this site, you agree to review and follow our Privacy Policy.  When you provide information to Primo through this site by placing orders for delivery of Primo Water to your home or business (the “Service”), contacting our customer service representatives, or otherwise, you agree to provide current, accurate information and to refrain from impersonating any individual or entity. By submitting content to the site, you warrant that you have the right to use that content.

What Happens When You Sign Up for Our Service

When you choose to place an order for delivery of Primo Water to your home or business (the “Service”) either online or by phone, the information necessary to complete your order will be collected by us or by a third-party vendor retained for this purpose. This information may include your name, email address, street address, phone number, and payment information (which may include credit card or debit card information, including your name, card or account number, security code, and expiration date). Your company name may be collected where applicable to your order.  If you sign up for the Service without placing an order, we may text you immediately to ask if you would like to place your first order.  By providing us with your credit card or debit card information, you authorize us to place the orders you submit and capture payment from your card after each order is delivered.  You also authorize us to receive orders via text from the phone number you provide for your account.  We may use the phone number or email address you provide to us to communicate with you about issues or questions related to your order.  We may email or text you order and delivery confirmations.  We may also email you information about promotions, marketing campaigns, and holiday schedules and closings. When you use our texting services, your wireless carrier’s message and data rates for sending and receiving texts may apply.

Special Promotions

We occasionally offer special promotions to new and existing customers, using promo codes.  These promotions are typically limited to one user per household.  By signing up for the Service, you agree to abide by this limitation.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content of any of these sites or for the security of your personal information when you visit these sites. Our provision of links to other sites is not an endorsement of the sites or their content. You may not “frame” or “mirror” any content on this site without our advance written consent.

Disclaimers, Limitations on Liability, Indemnification

Although we strive to provide accurate information on this site, we assume no responsibility for the accuracy of the site’s content. All content is provided “as is,” and we make no warranty, express or implied, of fitness for a particular purpose, merchantability, or non-infringement. Likewise, we make no warranty that this site is or will be free of viruses, errors, or defects. We disclaim any liability for any damages of any kind arising from or related to your use of this site or from your inability to use this site. Your use of this site is at your own risk. 

You agree to indemnify, defend, and hold harmless Primo and its employees, attorneys, assigns, successors-in-interest, vendors, suppliers, licensors, and licensees against any claims, damages, costs (including reasonable attorney fees), and other expenses arising from your breach of  any of these terms, from your acts or omissions related to this site.

Governing Law, Jurisdiction and Venue

The laws of the United States and the State of North Carolina shall govern all claims regarding this site and your use of it. Any disputes arising from or related to this site and your use of it will be heard exclusively in the state or federal courts located in Forsyth County, North Carolina. If any portion of these terms of use is found to be unenforceable under applicable law, you agree that the unenforceable portion will be superseded by an enforceable one, and the remainder of the terms will continue in full force and effect.

We May Revise these Terms of Use at Any Time

These Terms of Use are effective as of February 7, 2019. We may update or change these Terms of Use at any time, including whenever new developments in business, technology, law, or regulation call for changes.  We will update or change the Terms of Use by posting the updated version here.  We encourage you to review these Terms of Use whenever you use our site, so that you will always be aware of the latest changes.  By using our site, you signify that you have reviewed the current version of these Terms of Use and agree to abide by them.

How to Contact Us

You may contact us by email at or by phone at (336) 934-4350. All written requests or notices should be mailed to Primo Water Corporation, Attn: Primo Water On Demand, 101 N. Cherry St., Winston-Salem, NC, 27101.